Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Most orders within Europe are delivered within 2–4 business days. Express delivery (1–2 business days) is available at checkout. [PLACEHOLDER — update with your actual delivery times]

Do you offer free shipping?

Yes — free standard shipping on all orders over €50. Orders below €50 are subject to a flat shipping fee. [PLACEHOLDER — confirm your threshold and fee]

Can I track my order?

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order via the Shop app.

Do you ship outside Europe?

Yes, we ship internationally. Delivery times and costs vary by destination. [PLACEHOLDER — add your international shipping details]

Returns & Refunds

What is your returns policy?

We offer free 30-day returns on all orders. Items must be returned in their original condition and packaging. Once received, refunds are processed within 5–7 business days.

How do I start a return?

Contact our support team at support@ecs.com with your order number and reason for return. We’ll send you a prepaid return label. [PLACEHOLDER — replace with your actual returns process]

Products & Compatibility

Are ECS chargers compatible with my device?

ECS chargers are compatible with all USB-C and USB-A devices including iPhones, Android phones, MacBooks, iPads and laptops. Each product page lists full compatibility details.

What certifications do ECS products carry?

All ECS products carry CE certification and comply with EU safety standards. [PLACEHOLDER — add your specific certifications]

What is included in the box?

Each product listing includes a full “What’s in the Box” section. Generally, products include the device, a user manual and any required accessories.

Warranty

What warranty do ECS products come with?

All ECS products are covered by a 2-year manufacturer’s warranty against defects in materials and workmanship.

How do I claim my warranty?

Contact support@ecs.com with your order number and a description of the issue. We’ll resolve it quickly.

Payments & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All transactions are SSL encrypted.

Is it safe to shop on ECS?

Yes. Our store uses industry-standard SSL encryption and we never store your payment details.

Still have a question? Contact our support team →